Privacy Policy
Last updated: January 7, 2025
Introduction
QuickMovePro ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
Information We Collect
We collect the following types of information:
Account Information:
- Name (first and last)
- Email address
- Phone number
- Password (encrypted)
Service Information:
- Service addresses (pickup and delivery locations)
- Booking details and history
- Communications with Providers
- Reviews and ratings
Payment Information:
- Payment card details (processed securely by Stripe)
- Transaction history
- Billing address
Device Information:
- Device type and operating system
- Push notification tokens
- App usage data
How We Use Your Information
We use your information to:
- Create and manage your account
- Connect you with service Providers
- Process payments and transactions
- Send booking confirmations and updates
- Provide customer support
- Improve our services and user experience
- Ensure platform safety and prevent fraud
- Comply with legal obligations
Information Sharing
We may share your information with:
| Recipient | Information | Purpose |
|---|---|---|
| Service Providers | Name, phone, address | Complete your booking |
| Stripe | Payment details | Process payments |
| Email Services | Email address | Send notifications |
We do not sell your personal information to third parties.
Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Secure password hashing
- PCI-compliant payment processing through Stripe
- Regular security assessments
- Access controls and authentication
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Opt out of marketing communications
- Data portability
- Withdraw consent
Push Notifications
We may send push notifications for booking updates, reminders, and promotional messages. You can disable push notifications in your device settings at any time.
Location Services
We request location access to help find Providers near you and auto-fill service addresses. Location access is optional and can be disabled in your device settings.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via email. Your continued use constitutes acceptance of the updated policy.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.