Privacy Policy

QuickMovePro (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at quickmovepro.com, our iOS and Android mobile applications, and our related services (collectively, the “Platform”).

QuickMovePro is a nationwide U.S. moving-labor platform. We operate in every U.S. city and offer full-service moves, labor-only (loading and unloading), heavy-item handling, packing, furniture assembly, junk removal, and light-work bookings. If you have any questions, contact us at quickmoveprousa@gmail.com.

Because different data flows apply to each, this policy uses two defined terms:

• Marketplace / Providers. Independent third-party provider companies (“Providers”) that set their own prices and contract directly with you. QuickMovePro is not a party to the service contract between you and a Provider.
• Managed / Workers. Individual personnel (“Workers”) whom QuickMovePro engages and pays directly, dispatched to jobs at QuickMovePro-set rates. The relationship between QuickMovePro and each Worker is as set out in that Worker's separate written agreement and as governed by applicable law.

Account Information:

• Name (first and last)
• Email address
• Phone number
• Password (stored only as a secure hash)

Service Information:

• Pickup and drop-off (destination) addresses
• Booking details and booking history
• Communications with Providers, Workers, and our support team
• Reviews and ratings you submit

Payment Information:

• Payment card details (processed and tokenized by Stripe; we do not store full card numbers)
• Transaction history
• Billing address

Device & Usage Information:

• Device type and operating system
• Push notification tokens (used for customer booking updates and Worker job-dispatch alerts)
• App and site usage data

Worker Information:

• Background-screening data and precise geolocation/check-in data during active jobs (see Sections 4, 5, and 6)

Sensitive personal information (Section 4) and Worker screening information (Section 5) are collected only from individuals who apply to work as Workers, not from customers.

For individuals who apply to work as Workers, we (and our background-screening vendor) collect date of birth, Social Security number, and identity and criminal-records data, used solely to verify identity and eligibility and to conduct background checks.

If you enable location access, we may collect precise geolocation. Workers on an active job share geolocation and check-in data for that job's duration.

Individuals who apply to work as Workers undergo identity and criminal-background screening performed by a third-party consumer reporting agency (our “screening vendor”). For this purpose we collect date of birth, Social Security number, and identity and criminal-records information, which is shared with the screening vendor.

Because these background checks are “consumer reports” under the federal Fair Credit Reporting Act (FCRA), we handle them under FCRA requirements. Before a report is obtained, applicants receive a standalone disclosure and provide written authorization. Reports are obtained only for the permissible purpose of evaluating eligibility to perform Worker services. Where we intend to take an adverse action based in whole or in part on a report, we follow the FCRA adverse-action process, including providing a copy of the report and a summary of your rights and an opportunity to dispute its accuracy with the screening vendor.

Our own team may also review publicly available records, such as court records, using the name and date of birth you give us when you apply. This review is done by QuickMovePro directly, not by a consumer reporting agency, and is used only to decide whether to approve your application.

Background checks have inherent limitations, may not surface all history, and are accurate only as of the date performed. Full FCRA disclosure and authorization terms are provided to applicants separately.

Customers. We request location access to help find Providers near you and to auto-fill service addresses. Customer location access is optional and can be disabled in your device settings.

Workers. During an active job, we collect precise geolocation and check-in/check-out data. We collect this only while a job is active, and we use it for dispatch, arrival verification, safety, and payment integrity. For Workers, sharing this data during an active job may be a condition of accepting the job rather than fully optional. Precise geolocation is treated as sensitive personal information under applicable law.

We use your information to:

• Create and manage your account
• Connect you with Providers and dispatch Workers
• Process payments and transactions
• Send booking confirmations, dispatch updates, and account messages
• Provide customer support
• Verify Worker identity and eligibility through background screening
• Improve our services and user experience
• Ensure platform safety and prevent fraud
• Comply with legal, tax, and regulatory obligations

Legal bases (EU/EEA and UK):

Where the UK GDPR or EU GDPR applies, we rely on the following lawful bases under Article 6(1):

• Contract (Art. 6(1)(b)): account creation, booking, and delivering the services you request.
• Legitimate interests (Art. 6(1)(f)): fraud prevention, platform safety, and service improvement. Our interest is operating a safe, reliable platform; you may object as described in Section 15.
• Legal obligation (Art. 6(1)(c)): tax, legal, and regulatory retention and compliance.
• Consent (Art. 6(1)(a)): marketing SMS/email and, in the EU/EEA/UK, optional analytics/advertising cookies. You may withdraw consent at any time.

Worker background-screening data includes special-category and criminal-records data (Articles 9 and 10). Where GDPR applies to any such Worker, this data is processed under the conditions permitted by law and for the purposes described in Section 5.

We may share your information with the recipients below. We do not disclose personal information to third parties for their own direct-marketing purposes.

QuickMovePro sends text messages through Twilio. Workers who claim jobs may receive job-dispatch messages and reply YES to accept or PASS to decline a job.

Messages about a booking you made. Booking confirmations, your payment code, scheduling and crew-status updates, cancellation notices, and support replies are sent to the mobile number you give us when you book. These go with the booking itself rather than with a consent box, and the checkout says so before you book.

Reminders and offers about future moves. These are marketing messages, and we send them only if you affirmatively opt in by checking the consent box at checkout or when you sign up as a worker. That consent is optional and is never a condition of booking a move or of working with QuickMovePro; leaving the box unchecked stops the marketing messages and nothing else. Replying STOP stops every text we send you.

Message frequency varies based on your account activity and bookings. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message; reply HELP for help, or contact us at quickmoveprousa@gmail.com.

We may send push notifications for booking updates, reminders, Worker job-dispatch alerts, and promotional messages. You can disable push notifications in your device settings at any time.

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure password hashing
• PCI-compliant payment processing through Stripe
• Regular security assessments
• Access controls and authentication

If a security incident affects your personal information, we will notify affected users and the appropriate authorities as required by applicable law. Where the UK GDPR or EU GDPR applies, we will notify the competent supervisory authority within 72 hours where required (Article 33) and will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights (Article 34).

We keep personal information only as long as needed for the purposes described in this policy, using the following criteria by category:

• Account identifiers (name, email, phone) — while your account is active and for a limited period afterward for tax, legal, and dispute-resolution purposes.
• Transaction and billing records — retained for the periods required by tax and financial-compliance laws.
• Booking history, reviews, and ratings — retained while your account is active and as needed for platform integrity.
• Worker geolocation / check-in data — kept with the job record it belongs to, and used only for dispatch, arrival verification, safety, and payment integrity, including while a payment or safety dispute about that job can still be raised.
• Background-screening records (DOB, SSN, criminal/identity data) — held for the periods required under FCRA, EEOC guidance, and applicable law. The report itself is held by our screening vendor under its own retention terms.
• Device and analytics data — retained for the limited period needed for measurement and security.

You may request deletion of your account and data at any time by contacting us (see Section 16).

Depending on your location, you may have the right to:

• Access your personal data and know what we collect
• Correct inaccurate data
• Delete your data
• Data portability
• Restrict processing (Art. 18 GDPR)
• Object to processing, including processing based on legitimate interests and direct marketing (Art. 21 GDPR)
• Opt out of marketing communications
• Opt out of the sale or sharing of personal information and limit the use of sensitive personal information (see Sections 17 and 18)
• Withdraw consent at any time

How to submit. You can exercise your rights — access, deletion, correction, portability, opt-out of sale/sharing, and limiting sensitive personal information — by emailing quickmoveprousa@gmail.com or, for cookie/advertising opt-outs, using the “Your Privacy Choices” link in the site footer (labelled “Cookie settings” outside the United States). Requests may also be submitted in-app where that option is available.

How we handle requests. We confirm receipt within 10 business days and respond within 45 calendar days. We may extend once by an additional 45 days and will notify you of the extension and the reason. To protect you, we verify your identity before acting on a request to know, delete, or correct — typically by confirming information associated with your account (email or phone). Opt-out-of-sale/sharing requests do not require verification and are honored within 15 business days.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require the agent to provide proof of your written permission and may require you to verify your identity directly. For opt-out-of-sale/sharing requests, an agent may act where signed permission or a valid preference signal is provided.

Right to appeal. If we decline to act on your request, you may appeal within a reasonable period by emailing quickmoveprousa@gmail.com with the subject “Privacy Appeal.” We will respond in writing within 45 days (or 60 days where permitted) explaining our decision. If your appeal is denied, you may contact your state Attorney General to submit a complaint.

California residents have rights under the California Consumer Privacy Act, as amended by the CPRA, including the rights to know, delete, correct, opt out of the sale or sharing of personal information, limit the use of sensitive personal information, and non-discrimination. Residents of Virginia, Colorado, Connecticut, Utah, Texas, and other states with comprehensive privacy laws have similar rights, including the right to appeal (Section 16) and to opt out of targeted advertising and profiling (Section 18).

Categories of personal information we collect:

Sources: directly from you, from your use of the Platform, and from our screening vendor for Workers. Business purposes: as described in Section 7. Retention: as described in Section 14.

Do Not Sell or Share My Personal Information. We do not sell your personal information for money. Certain advertising/analytics cookies (such as the Meta Pixel and Google Ads conversion tracking) may be considered a “sale” or “sharing” for cross-context behavioral advertising under some state laws. You can opt out at any time by (1) declining or withdrawing analytics/advertising cookies via the “Your Privacy Choices” footer link (labelled “Cookie settings” outside the United States), or (2) emailing quickmoveprousa@gmail.com. We also recognize the Global Privacy Control (GPC) browser signal as a valid opt-out of sale/sharing for that browser or device.

Targeted advertising and profiling. Residents of certain states may opt out of targeted advertising and of profiling in furtherance of decisions that produce legal or similarly significant effects. QuickMovePro does not use your personal information to make automated decisions that produce legal or similarly significant effects about you. To opt out of targeted advertising, use the same “Your Privacy Choices” footer link or email quickmoveprousa@gmail.com.

QuickMovePro is a U.S.-based operation, and our services are directed to users in the United States. Where the UK GDPR or EU GDPR applies to any individual, the following additional information applies.

• Lawful bases & rights. See Sections 7 and 15 for lawful bases and data-subject rights, including access, rectification, erasure, restriction, objection, and portability. We respond free of charge within one month, subject to identity verification.
• International transfers. Personal data is processed in the United States, and sub-processors (including Stripe, Twilio, Google Analytics, Meta, our email provider, and our screening vendor) may receive data there. Where required, we rely on an approved transfer mechanism such as the EU/UK Standard Contractual Clauses, the UK International Data Transfer Addendum, or the EU-U.S. Data Privacy Framework. You may request a copy of the relevant safeguard by contacting us.
• Automated decision-making. We do not make decisions producing legal or similarly significant effects about you based solely on automated processing. Our estimation and dispatch tools support, but do not replace, human oversight.
• Complaints. UK data subjects may complain to the Information Commissioner's Office (ico.org.uk), and EU data subjects may complain to their local Data Protection Authority.
• Controller & representative. QuickMovePro is the data controller. Where required, we will appoint and identify an EU and/or UK representative. Contact us at quickmoveprousa@gmail.com.

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. We will notify you of significant changes through the Platform or via email. Your continued use after an update constitutes acceptance of the updated policy.