Terms of Service

By accessing or using the QuickMovePro website at quickmovepro.com, our iOS and Android mobile applications, and any related features, tools, and services (collectively, the "Services"), you agree to be bound by these Terms of Service and by our Privacy Policy, which is incorporated here by reference. If you do not agree to these terms, please do not use the Services.

You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services you represent and warrant that you meet these requirements, that all registration information you provide is accurate and current, and that you are accessing the Services from within the United States. If you use the Services on behalf of a business or other organization, you represent that you are authorized to bind that entity to these Terms.

QuickMovePro is a nationwide platform that connects customers seeking moving and labor services ("Customers") with people and companies who perform those services. QuickMovePro offers services through two distinct channels, and your booking confirmation identifies which channel applies to a given job:

• Marketplace. Independent third-party provider companies ("Providers") that set their own prices and contract directly with you. QuickMovePro is not a party to the service contract between you and a Provider and does not employ Providers or their personnel.
• Managed. Individual personnel ("Workers") whom QuickMovePro engages and pays directly, dispatched to perform your job at rates that QuickMovePro sets.

Available service types include full-service moves, labor-only loading and unloading, heavy-item moving, packing, furniture assembly, junk removal (flat truckload pricing), and light-work bookings performed by a solo mover subject to a per-item weight acknowledgment.

The relationship between QuickMovePro and each Worker, including the nature of any engagement, compensation, and legal classification, is as set out in that Worker's separate written agreement with QuickMovePro and as governed by applicable law. Nothing in these Terms defines or determines that relationship.

Nothing in these Terms creates any employment, agency, partnership, or joint-venture relationship between QuickMovePro and any Customer or Provider. Providers are independent businesses responsible for their own personnel, licensing, taxes, and insurance.

Some Workers undergo identity verification and criminal-background screening performed by a third-party screening vendor. When such screening is a "consumer report" under the federal Fair Credit Reporting Act (FCRA), it is conducted for a permissible purpose, only after the individual receives a separate disclosure and provides written authorization, and any adverse action based on it follows the notice and dispute process the FCRA requires.

To use certain features of the Services, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

As a Customer, you agree to:

• Provide accurate service location and job details, including item descriptions and weights
• Be present or have an authorized representative at the service location
• Disclose any hazardous conditions at the premises
• Pay for services as agreed through the platform
• Treat Providers and Workers with respect and professionalism
• Only release your payment code when satisfied with the completed service

As a Provider or Worker, you agree to:

• Provide services professionally and as described
• Maintain any required licenses, permits, or insurance
• Arrive on time and complete jobs as agreed
• Treat Customers and their property with care and respect
• Comply with all applicable laws and regulations

Moving and labor services are physically demanding and involve inherent risks, including personal injury and property damage. To the maximum extent permitted by law, you assume all risks arising from the performance of such services at your location, including risks relating to the condition of the premises, stairs, doorways, elevators, and the items to be moved.

Your total is itemized before you confirm and pay, and typically includes:

• A booking fee, which secures your reservation and may be reduced or waived by a valid promo code
• A platform fee for facilitating the transaction
• The service charge for the job you book

Payments are processed by Stripe, Inc. under Stripe's own terms and privacy policy. QuickMovePro does not store full payment-card details. By booking, you authorize QuickMovePro, via our payment processor, to charge your selected payment method for the booking fee, platform fee, service charges, and any additional hours you approve.

Additional hours. Additional hours must be approved by you (in the app or to the crew) and are charged to your payment method on file at the same hourly rate. Booked hours are non-refundable once the job begins.

How service teams are paid. For Marketplace bookings, funds are released to the independent Provider upon your release of the payment code, which confirms satisfactory completion. For Managed bookings, QuickMovePro pays the assigned Worker directly under that Worker's agreement; your payment-code release confirms satisfactory completion but does not itself constitute payment to the Worker.

Taxes. Prices shown may exclude applicable state and local taxes. Where QuickMovePro is required to collect tax, it will be calculated and itemized at checkout and added to your total. You are responsible for any taxes associated with the services you purchase.

Customers may cancel bookings before the scheduled service time. Refund percentages apply to the service charge and are determined by how much notice is given:

For same-day bookings, refunds depend on the job status:

• Confirmed but not started: 100% refund
• Provider or Worker en route: 75% refund
• Provider or Worker arrived: 50% refund
• Job in progress: No refund

Refunds are processed within 5-7 business days to the original payment method. We reserve the right to modify our cancellation and refund policies at any time.

Consent. QuickMovePro sends text messages through Twilio. By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from QuickMovePro at that number, which may be sent using an automatic telephone dialing system. Consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services; you may still book and use the Services without agreeing to receive marketing texts.

Types of messages. Customers may receive transactional and account messages such as booking confirmations, scheduling and dispatch updates, payment-code and receipt messages, and customer-support replies. Workers who claim jobs may receive job-dispatch messages and reply YES to accept or PASS to decline a job.

Message frequency. Message frequency varies based on your activity and the jobs and bookings associated with your account.

Message and data rates. Message and data rates may apply. Check with your mobile carrier for details on your plan.

Opt-out and help. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a message confirming that you have been unsubscribed, and you will no longer receive messages from us. For help, reply HELP or contact us at quickmoveprousa@gmail.com.

Carrier liability. Carriers are not liable for delayed or undelivered messages.

All content, trademarks, logos, software, and materials on the Services are owned by QuickMovePro or its licensors and are protected by intellectual-property laws. You may not copy, modify, distribute, reverse engineer, or create derivative works without our prior written consent.

You retain ownership of reviews, ratings, photos, and other content you submit ("User Content"). By submitting User Content, you grant QuickMovePro a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, use, reproduce, modify, display, and distribute that content in connection with operating and promoting the Services. You represent that you own or control all rights in your User Content and that it does not violate any third-party rights or applicable law. We may remove any User Content at our discretion.

Users may not:

• Use the platform for illegal purposes
• Harass, abuse, or harm other users
• Provide false or misleading information
• Circumvent platform fees by arranging off-platform payments
• Create multiple accounts or impersonate others
• Interfere with the platform's operation

Marketplace bookings. QuickMovePro is not a party to the service contract and is not liable for damages, injuries, or losses that occur during a Provider's services. Disputes regarding service quality or damages on Marketplace jobs should be resolved directly between Customers and Providers.

Managed bookings. For jobs performed by Workers whom QuickMovePro dispatches, you may report damage or service-quality concerns to QuickMovePro at quickmoveprousa@gmail.com, and we will review the claim in good faith. This does not expand QuickMovePro's liability beyond the limits set out in these Terms.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not guarantee the quality, safety, or legality of services provided by Providers or Workers, nor the accuracy of user information. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

To the maximum extent permitted by law, QuickMovePro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

In no event shall QuickMovePro's total aggregate liability arising out of or relating to these Terms or your use of the Services exceed the greater of (a) the total platform and booking fees you paid to QuickMovePro in the three (3) months preceding the event giving rise to the claim, or (b) US$100.

You agree to indemnify, defend, and hold harmless QuickMovePro and its officers, directors, employees, Workers, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Services, (b) your violation of these Terms or applicable law, (c) your interactions with any Customer, Provider, or Worker, or (d) any content or information you submit.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration shall take place in Maricopa County, Arizona, and judgment on the award may be entered in any court of competent jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act.

YOU AND QUICKMOVEPRO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims.

Opt-out. You may opt out of this arbitration agreement by sending written notice to quickmoveprousa@gmail.com within 30 days of first accepting these Terms.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law principles. Subject to the Binding Arbitration and Class Action Waiver section above, you and QuickMovePro consent to the exclusive jurisdiction and venue of the state and federal courts located in Maricopa County, Arizona for any dispute not subject to arbitration.

QuickMovePro is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, severe weather, fire, labor disputes, pandemics or public-health emergencies, governmental actions, war or civil unrest, utility or telecommunications failures, cyberattacks, or disruptions to third-party services such as payment processors or messaging providers.

We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our sole discretion. Users may also delete their accounts at any time through the Services.

Upon termination or suspension, your right to access the Services immediately ceases, but any outstanding payment obligations survive. The following sections survive termination: Payments and Fees, Assumption of Risk, Insurance and Liability, Disclaimer of Warranties, Limitation of Liability, Indemnification, Intellectual Property and User Content, Binding Arbitration and Class Action Waiver, Governing Law and Venue, and General. We may retain and delete your account data in accordance with our Privacy Policy and applicable law.

We may update these Terms of Service at any time; the "Last updated" date above reflects the current version's effective date. We will notify users of material changes through the Services or via email, and material changes take effect only after that notice. Continued use of the Services after changes take effect constitutes acceptance of the new terms.

Severability. If any provision of these Terms is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and QuickMovePro regarding the Services and supersede all prior agreements on that subject.

Waiver. Our failure to enforce any provision is not a waiver of that provision.

Assignment. You may not assign these Terms without our prior written consent; we may assign them freely, including in connection with a merger, acquisition, or sale of assets.